Enhancement vs Breakfix
Hi Bob, I’m quite confused regarding what is Enhancement and what is Break fix. Should an existing defect(which came from an upgrade a year ago) should be tagged an enhancement or a breakfix? How about...
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SERVICE TRANSITION (TRANSITION) VOL – 8
During the Service Transition phase, the Transition Manager creates and uses an integrated set of transition plans to establish the operational capability and structure of the application support...
View Articleexcel 07
i can not run excel07 The post excel 07 appeared first on IT Service Management - ITIL.
View ArticleNot Specific About the Topic
I do not found the complete answer for the difference between “Maintenance and Support.” So can you please assist me with other answers. Thank You The post Not Specific About the Topic appeared first...
View ArticleApplication support
Hello. I am interested in reading the content of the picture “Application Support Work Event Process Flows” that shows Incident, Request, Problem and App Lifecycle Mgmt processes. The content is much...
View ArticleASM – Average defect fix time and incident resolution time
Dear Bob, I wanted to know what is the average defect fix time and average incident resolution time in a mid sized project for an Application Service Management project. Are there any benchmarks that...
View ArticleProduction support estimates
Hey can you suggest a few estimation techniques for application support? The post Production support estimates appeared first on IT Service Management - ITIL.
View ArticleRACI Chart
Hi Bob Im in the process of developing a RACI chart and wondered how one would keep the RACI active & in use once developed? Im trying to remove just producing the chart and it ends up in a draw...
View ArticleNumber of incidents per PC
Hello I work for an insurance company with 4500 users. I was wondering how many incidents per PC every month can be concidered a Normal number? Thanks in advance for your help. The post Number of...
View ArticleITIL V3 Service Life-cycle Applies to Application Support not just...
Applying specific principles within the ITIL V3 life-cycle to Application Support, the prescribed outcomes of ITIL V3 can now be realized with certainty and speed. As IT professionals our shared goal...
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